From the monthly archives:

March 2009

Analysis: The Gallup Organization suggests that we replace the time-worn term “morale” with “engagement” as a descriptor of employee satisfaction.  Great idea! It’s been shown that highly engaged employees do the best job of delighting your customers, achieving higher productivity, and turning higher profits. That’s good news. The bad news is that, according to Gallup, [...]

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Analysis: As top managers hold department managers and team leaders ever more accountable for their areas of responsibility, they report unintended consequences in the form of “suboptimization.” This is the state of affairs when division managers and team leaders strive to optimize the results of their own units without much concern for the negative outcomes [...]

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