From the monthly archives:

July 2009

Who me–a praise miser?

by Sam on July 29, 2009

Analysis: People desire to be told that they are valued, but far too many praise misers populate the management ranks. Is there any chance you’re one of them? If you can say, “I resemble that!” for any of the dirty dozen statements below, please don’t rationalize your miserliness, and please don’t feel personally attacked by [...]

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Analysis: When you open your mouth to remedy performance, your words will hold either more power than sting or more sting than power. Your words contain power when the recipient is encouraged to engage in the new behavior you are asking for. They possess sting when the receiver feels attacked, invalidated, or singled out. The [...]

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Analysis: You and I wouldn’t define leadership the same way. That may be one reason why we each think we see so little of it. What others pass off as leadership is not what we “know” it to be. So who’s right? Let’s turn to the great thoughts of experts and proven leaders for insight. [...]

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Analysis: When you realize that the only chance for resolution of conflict is to step in between others, don’t hesitate. With the tools below you’ll do as good a job as anyone could. And even if you don’t hit a home run—singles and doubles are more likely—you will nearly always win the game. Here’s why. [...]

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What is the best way to fight?

by Sam on July 1, 2009

Analysis: A Chinese proverb says, “When you go to dig a grave for your enemy, dig two.” What an incredibly powerful statement about the need to fight right. If interpersonal conflict is played as a zero sum game where one side has to win while the other loses, the relationship always loses. Let’s instead do [...]

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