From the monthly archives:
One-Minute Answer: There are four ways to beat the competition. Offer a lower price, produce a better product, deliver it quicker, or make it easier and more enjoyable for customers to deal with you. That means that with the sole exception of pricing, service plays a major role in wining customer loyalty. Try as [...]
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One-Minute Answer: Before you can reach your fullest potential as a leader you must become the best possible follower. As Ben Franklin said, “He that cannot obey, cannot command.” Three things are needed. First, plant in your head what it means to serve others in positions of authority. Second, send that knowledge to your [...]
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