From the monthly archives:
If a house be divided against itself, that house cannot stand. ~Mark 3:25 A revealing exercise in the Leadership Academy begins by asking the cohort of twelve emerging leaders this question. “On a scale from 0 (lowest) to 10 (highest) rate the quality of service that you believe your organization provides to the customers it [...]
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Don’t necessarily avoid the sharp edges. Occasionally they are essential to leadership. ~Donald Rumsfeld As we saw in the Part 1 answer to this question, the transition from doing to leading often reveals “sharp edges”. Here are five more jagged encounters that new supervisors can anticipate. 6. Giving direction to people you once worked beside. [...]
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