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One-Minute Answer: Two recent email blasts on the biggest mistakes that leaders make, prompted several comments from readers. Most common among them were, “You’ve told us what not to do; now tell us what to do!”
One query from a CEO was, “You mentioned an Executive Leadership Academy; what’s that all about?” The five-minute answer below [...]
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One-Minute Answer: This question is not going to be answered this week. You see, great salespeople don’t close deals. They help their prospects do that. So the question should read, “How can I get prospects to close more deals?” (But were it stated that way, you might not have opened this email!)
In 1996 I co-authored [...]
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One-Minute Answer: In 1992, I co-authored What to Say to Get What You Want: Strong Words for 44 Challenging Bosses, Employees, Coworkers, and Customers. While dissatisfied clients headlined their section of the book, eight other challenging types joined them. The whole list looked like this:
Complainers are upset by something they believe you did or failed [...]
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